FAQ

Placing an order online is a great way to get the product you need quickly and conveniently. However, many customers are concerned about where their order is and how they can track it. Fortunately, modern technology has made it easier than ever to track your order and know exactly where it is at any given time. You’ll receive automated notifications for all stages of your order, including order confirmation, tracking number, delivery and more.

If you have not yet received your shipping confirmation email, please contact us and we may be able to make changes to your order. If you have already received your shipping confirmation email, your order has already been shipped and we cannot make any changes. We apologize for any inconvenience this may cause.

– All deliveries must be signed by an adult signature. 

– Orders placed before 4 pm EST Monday-Saturday will ship the same day.

– Orders placed after 4 pm EST Monday-Friday or on weekends will ship the following business day.

– Shipping typically takes 1-4 business days.

– Shipping is $30 per order.

– Shipping is free for orders over $200.

Yes! All of our orders go out in plain white padded envelopes or unmarked brown boxes with no logos or identifying information to ensure your privacy.

We are sorry to hear that your parcel has been lost or damaged. We take great care in packaging and shipping our products, but sometimes things happen. If your parcel is lost or damaged, please contact the shipping carrier and if they can’t help contact us immediately so that we can investigate the matter. We will do everything we can to help you get a replacement or refund.

Here are the steps you can take if your parcel is lost or damaged:

1.     Check the tracking information. The tracking information will tell you the current status of your parcel. If the tracking information shows that your parcel has been delivered, but you have not received it, please contact the carrier to file a lost package claim.

2.     Inspect the package. If you have received your parcel, please inspect it carefully for any signs of damage. If the package is damaged, please take photos of the damage.

3.     Contact us. Once you have checked the tracking information and inspected the package, please contact us so that we can investigate the matter. We will need to know the tracking number, the date the package was shipped, and the condition of the package when you received it.

We will do everything we can to help you get a replacement or refund. If your parcel is lost, we will issue you a refund. If your parcel is damaged, we will send you a replacement.

Receiving a package is often an exciting experience for any recipient, but signing for your package can be a daunting task. By law, all items must be signed for by an adult – this means that even if you’re expecting a small package, you will still need to provide your signature.

Unfortunately, we are unable to change the address on an order once it has been placed. This is due to legalities for state restrictions and age verification for vape products. If you need to change the address on your order, you will need to cancel the order and place a new order with the correct address. To cancel an order, please contact us and we will be happy to help you.

Orders placed by 4pm Eastern Time Monday through Saturday will ship the same day. Orders placed after 4pm or on a weekend or holiday will ship the next business day.

Yes we ship internationally

It is possible that your package will be delivered the next business day even if it is marked as delivered. Sometimes, packages are marked as delivered but are not actually delivered until later. 

If your package is not delivered by the end of the next business day, please check with your neighbors to see if they received it by mistake. Our shipping labels are very clear, but mistakes can happen. You can also contact the shipping carrier directly to see if they have any information about your package.

Yes we do ship to all states